Frequently Asked Questions

Ring sizes

It is recommended that fingers be measured at the end of the day, when they are at their largest diameters. Humidity, water retention and temperature can effect ring size.

  1. Wrap a piece of string or paper strip around the base of your finger.
  2. Mark the string or paper where it overlaps to form a complete circle.
  3. Measure the length of the section of string or paper where it overlaps around the finger.
  4. Please call or email us and we can determine the size.

Payments

We accept Visa, Mastercard, America Express and wire transfer through PayPal for on line sales and debit and certified cheque in the store.

Shipping

When in stock, items will ship within 3 to 5 business days from order date. If an item is not in stock or is custom-ordered, we will advise you of the timeline for creation and delivery. We ship worldwide, prices vary by location.

Cancellations

Custom orders cannot be cancelled once production has commenced. A partial refund may be made depending how far along the order is. This will be decided on a case by case basis. You may cancel other orders provided the item has not shipped.

Returns

We do not offer exchange or return on custom orders. All other merchandise may be returned within 30 days of receipt in its original condition for exchange or store credit. There are no refunds on shipping costs.

Taxes

All applicable taxes will be charged for orders within Canada. Customers may be subject to import duties and taxes which are assessed once a shipment reaches your country. Any additional customs clearance charges must be paid by the customer. Linda Penwarden Jewellery has no control over these charges.

Guarantee

Linda Penwarden uses the finest materials and employs quality local labour for the assembly and manufacture of jewellery. We guarantee that pieces are manufactured with care and are carefully inspected.

We will, without labour or material charges, repair or replace any defective pieces we see as a result of manufacturing, for a period of one year from the date of purchase. Proof of purchase must accompany items being returned for warranty work. Shipping charges may apply. Please contact us for a return authorization. Please clearly label packages as follows when returning for repair:

LINDA PENWARDEN JEWELLERY
WARRANTY WORK
631 Mount Pleasant Road
Toronto
Ontario M4S 2M9
Canada