Frequently Asked Questions

Ring sizes

It is recommended that fingers be measured at the end of the day, when they are at their largest diameters. Humidity, water retention and temperature can effect ring size.

  1. Wrap a piece of string or paper strip around the base of your finger.
  2. Mark the string or paper where it overlaps to form a complete circle.
  3. Measure the length of the section of string or paper where it overlaps around the finger.
  4. Please call or email us and we can determine the size.

Payments

We accept Visa, Mastercard, America Express and wire transfer through PayPal for on line sales and debit and certified cheque in the store.

Shipping

When in stock, items will ship within 3 to 5 business days from order date. If an item is not in stock or is custom-ordered, we will advise you of the timeline for creation and delivery. We ship worldwide, prices vary by location.

Cancellations

Custom orders of jewellery cannot be cancelled once production has commenced. A partial refund may be made depending how far along the order is. This will be decided on a case by case basis. You may cancel other orders provided the item has not shipped.

Returns

All custom and special orders require a 50% non-refundable deposit which can not be cancelled or returned.

Selected regular priced in stock products can be returned within 14 days of purchase. Any product accepted for return must be in original and unused condition with original undamaged packaging.

Returns will be credited by sing the original method of payment only if accompanied by original receipt. Cash or cheque returns can take up to 2 weeks to process. Items returned longer than 14 days and without original receipt may be considered for exchange or store credit only.

In stock items or orders accepted for return or cancellation may be subject to a 25% restocking fee.

No returns or exchanges on the following: Special Orders, Custom Orders, Sale Items and Altered Items.

Taxes

All applicable taxes will be charged for orders within Canada. Customers may be subject to import duties and taxes which are assessed once a shipment reaches your country. Any additional customs clearance charges must be paid by the customer. Penwarden Fine Jewellery has no control over these charges.

Guarantee

Penwarden Fine Jewellery uses the finest materials and employs quality local labour for the assembly and manufacture of jewellery. We guarantee that pieces are manufactured with care and are carefully inspected.

We will, without labour or material charges, repair or replace any defective pieces we see as a result of manufacturing, for a period of one year from the date of purchase. Proof of purchase must accompany items being returned for warranty work. Shipping charges may apply. Please contact us for a return authorization. Please clearly label packages as follows when returning for repair:

PENWARDEN FINE JEWELLERY
WARRANTY WORK
631 Mount Pleasant Road
Toronto
Ontario M4S 2M9
Canada